We believe that the furniture we sell is the best around, but you can hear that
from our customers as well. Frequently, our customers email or call us after receiving
their furniture praising the craftsmanship of the products they bought and thanking
us for our service. Following are several of the messages we've recently received.
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Mimi,
The cabinet arrived yesterday in good order. Thank you.
I would like to compliment the carrier you used. They did a great job and were extremely helpful. I hope you will continue to use them for a long time.
Best Regards,
Chris
Chris Spidle
IL , 11/17/2008
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Dear Linse:
Our curio cabinet arrived this week and it is outstanding. The workmanship is astonishing - beautifully finished inside and out. The piece looks like it was made for the corner of our dining room - perfect proportions.
The entire experience surrounding this purchase has been exceptions - from the first inquiry to the delivery. Everything was handled very well.
Thanks for making this work so well and please tell the artist how much we enjoy his works.
Regards,
Lyle Swallow
Lyle Swallow
CA , 11/13/2008
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Dear Linse and Mimi,
I just wanted to thank you both for your help and advice since the furniture has just arrived safely.
If you get an opportunity please send our thanks to the people who made them. Impressive craftsmanship indeed. A delightful mix of practicality, elegance, along with hints of both traditional and contemporary style. So well made. We hope to enjoy sitting at this table for decades, let alone years.
Many Thanks
--
Linda Egan
Linda Egan
CA , 11/5/2008
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Linse, I just wanted to thank you and Mimi so much again for the quick turnaround on the table and stools. My wife and I were ecstatic to get them and look forward to many years of good memories with them. I wish you both the best. Please also thank Samuel for the fine work.
Kind regards,
Leo
Leo Caruso
NJ , 11/5/2008
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Linse,
Say Hi to Mimi. Sorry it took so long to send you a "thanks", and a few pics. If you can use them in your brochures or marketing, feel free to do so. The room is not big enough to get a photo of the "set", but you can see how it looks in our home. Beautiful!!
Garry was really nice, and did a great job getting the furniture to us.
Norm Glass
OK
Norm Glass
OK , 11/3/2008
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Sideboard is here, finish is great, couldn't be more pleased with it, fits perfectly into the space I thought it would. Thanks for another great transaction.
All the best,
Dana
Dana Pope
TX , 10/29/2008
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Hi,
I ordered a quilt cabinet and just wanted you to know that it is one of the nicest pieces I have ever seen. I love it!!!!
My shopping experience was wonderful with your company. You have one of the best customer service teams I have encountered - ever! What a winning company, amazing products and customer service. An especially big thank you to Mimi - she was very good.
There were absolutley NO problems with my whole experience - anywhere.
My quilt cabinet is a beautiful piece and will defienitley become a family heirloom. I am constantly getting compliments on it and I couldn't be prouder.
I would not hesitate to by anything else from JMX and in fact look forward to more.
Thank you very much,
Mrs. Tami Scott
Calgary Ab Canada
Tami Scott
MT , 10/29/2008
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I received my chairs and love them! Thanks!
Morris
Morris Atkins
SC , 10/15/2008
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Hope you are well. I received my beautiful bedroom furniture today. The quality and beauty of the furniture is simply wonderful, equisite, par none. My bedroom is transformed with this stately furniture. I feel very fortunate to own such gorgeous furniture of such high quality. The wait was definitely worth it as the craftmanship is not found elsewhere in my opinion. The customer service by, Mimi, Gary and Jim makes the experience even more satsifying as this service is a dying breed in my opinion. It is so hard to find excellent customer service so I can't praise you enough.
Dawn Crumel
MD , 10/7/2008
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JMX International,
I wanted to thank you for the way your company handled my order of a hutch. The piece is absolutely beautiful, it is the nicest piece of furniture we own! I was nervous to order something as expensive and personal as a piece of heirloom furniture over the internet but my hutch turned out to be exactly what I had envisioned. Your sales people and customer service went the extra mile several times from helping me to customize my order, to sending stain samples (over and over), to talking to the delivery company on delivery date to fix some problems. Thank you. I love my hutch and will recommend you highly to anyone looking for high quality furniture!
Marshelle Shelton
UT , 10/7/2008
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Hi Linse,
Three days after I sent that email I got a call telling me my table was ready for delivery and would Friday be OK?
My table is GORGEOUS!!!!!
And the delivery guys from TLC were wonderful.
Nan
Nan Venit
MD , 10/2/2008
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Hi Mimi,
I received my desk today. The picture on your website does not do it justice. It is beautiful! I've always wanted a big, well-built desk, but have never been able to find what I wanted. This desk is it!! I am so proud of it. Garry, the delivery man was so nice and got it here without so much as a scratch on it. As heavy as it is, that was an accomplishment in itself. I just can't say enough good things about the craftsmanship, the service, and communications I received. I am a satisfied customer and I will check your site first for any future needs I have.
Thank you so much
Jack
Jack Green
AL , 9/17/2008
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Hello, Mimi.
Thank you so much for your phone message a few days ago. The chimes arrived yesterday and they are beautiful. I am very happy with the chimes, however, I am more impressed with your customer service.
I placed my order with Kristina, who was professional, helpful and very friendly. And I very much appreciate you taking the time to check status of my order and calling me, since I could not receive your emails. It is nice to find a company that still cares about the customer, even if their order is small.
Thank you again for your thoughtfulness and great customer service.
Sincerely,
Christie
Christie Gentile
IL , 9/8/2008
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Mimi and Linse,
Our table arrived Wednesday the 23rd and we are very pleased. If we would have run across it in a store we would have bought it immediately. It is exactly what we wanted but could not find anywhere but with you. We were expecting to call the shipping company on the 25th but they showed up at noon on the 23rd without warning. Luckily my wife was home and I was only ten minutes away. The driver was very good to work with and all worked out very well.
Thanks, again. The table is so beautiful.
Attached is a picture with one of the three leaves installed …
Hope to work with you again in the future.
Thanks,
David and Kari Beazer
David and Kari Beazer
UT , 8/15/2008
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Linse
I am really really happy with the piece of furniture that arrived. Its just
gorgeous! It was worth the wait! My next order will be a dining room table
and chairs. Any discount codes coming? : )
Thanks,
Anne
anne catambay
CA , 7/23/2008
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Here are the pieces...we still love them after living with them awhile.
Melissa Wenk
NJ , 7/23/2008
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Hello Mimi,
Just a note to let you know the bed arrived. It's terrific; very well made. Many thanks. And we want you to know that Gary did a wonderful job of getting the bed to us. He was right on time, in fact a bit early, and kept us informed along the way. I'm sure it was not an easy trip. He is to be commended. Our compliments to him and his helper Jason.
Sincerely,
Jim and Kathy Amis
Jim and Kathy Amis
CT , 7/17/2008
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Linse,
Thank you so much for the email.
You guys are just great. I have had the best experience ordering from you
and your product is just top notch.
Thank you.
John Marucco
John Marucco
IL , 7/16/2008
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Hello-
I just wanted to let you know that the furniture arrived tonight and we love it! It is exactly what we had hoped for. I waned to thank you for all of your help, especially with the custom parts of the order.
Also, I wanted to tell you that Garry was wonderful! He brought in the furniture and set it up in a very quick and professional manner.
Thanks again!
Melissa Wenk
Melissa Wenk
NJ , 7/16/2008
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Hi Mimi, The cabinet was beautifully packaged, and we love it. I will recommend your service and product to others. Thanks! Laura
Laura Webber
CA , 7/8/2008
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Thanks, Mimi! The furniture arrived, and it's beautiful! The delivery went great thanks to Gary and Henry, who were terrific. Thanks everyone for our lovely new breakfast room!
With Appreciation,
Adele
Adele Morris
VA , 7/8/2008
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Linse & Mimi,
We received our chairs on Friday morning. The driver had them on the back of his truck and was in our neighborhood so he came by in the morning rather than the afternoon. They were packed very well and he was able to get them to our garage where my wife and him unpacked them to make sure they were not damaged.
The chairs are just what we wanted. The style is what we expected and the color turned out just great. We appreciate your assistance in helping us match the color about as perfect as it could be. They look great with our new table. Thanks again for all of your help through out this process.
Jim & Jane Buchs
Jim & Jane Buchs
GA , 6/25/2008
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Hello All,
I received my coffee & end tables today and my husband and I are thrilled with this special purchase. We will enjoy this set for many years to come.
Thank's to everyone for your help and service, Donna
Donna Cantwell
NJ , 6/25/2008
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Dear Linse:
I wanted you to know that Russ and I are very pleased with "Hutch #2". Now my dining room is complete with a hutch in both corners.
As usual, Gary was so precise--when he said he would arrive at a certain time, he did. He is so personable and fun to be around and we hope to see him again soon.
JMX will definitely be the first place we shop when looking for quality pieces.
Thank you so much, Linse. Both you and Mimi were wonderful to deal with and we couldn't be happier with our purchases.
Kathy Smith
PA , 6/11/2008
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I just want to say thank you for my table, I love it!! I am very happy with it. Thank you again, Bonnie
Bonnie J.
NJ , 5/14/2008
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Dear Mimi and Linse,
Please accept my thanks for the suberb service and merchandise. We love the Shaker bed---it is beautiful---and the deliver truck drivers, Jerry and Jason,could not have been more courteous, helpful, and careful----they are a magnificent team!
Hope to do business with you again!
Sincere thanks,
Gail
Gail W.
MD , 5/14/2008
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Hi Mimi,
Our table arrived today, and it is just beautiful. Thank you so much for all your help. Garry, who delivered it, was the very definition of professionalism; I hope you'll continue to use his services in the future.
We love our table!
Best wishes,
Kari
Kari K.
MD , 5/14/2008
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Yipee - happy customer ...
Hi Mimi,
I got my 4 amish chairs a few hours ago! I LOVE them!!! They are beautiful and so well made! I LOVE the way they make things-good quality craftsmanship!
Thx for being there on line for us! We are very happy customers! If I had the address of the person who made them, I would send a "thank you note."
Take care and have a blessed day.........
Gale & Steve O.
OR , 5/14/2008
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Hello! I received my coffee table today. The craftmanship is superb! I love it. Thanks a bunch.
Jane Zepp
WI , 4/24/2008
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Dear Linse and Kristina,
We just want to let you know how happy we are with our table. It has
exceeded our expectations. We appreciate your attention to detail to
ensure that we got exactly what we wanted. The craftsmanship is
spectacular. We wanted a table that would fit in our small dining area,
and yet expand for family occasions. The stowleaf works perfectly for us.
Also, it is gratifying to see work that reflects the character of the
craftsman. Even though this table is newly-made, it is already an antique.
It will still be in someone's living room long after the veneered particle
board tables are moldering in some landfill.
Thanks to you and the craftsmen who made it.
Ruth and Jerol
CA , 4/14/2008
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Dear Linse: I just wanted to take this opportunity to thank you and JMX for the beautiful corner hutch. The timing of the delivery was perfect as it was our 42nd wedding anniversary--what a beautiful gift. The craftsmanship exceeded our expectations and as you've probably heard by now, we would like to order another one just like it, built by Aaron, of course.
Garry was such a charming and informative man, very personable and extremely nice, given he travels so much! We would like to see him deliver our second hutch as well.
Both you and Mimi were always helpful whenever we had a question or a concern and we are sure we will be doing business with you for a long time to come.
Looking forward to hearing from you soon.
Russ and Kathy Smith
PA , 3/27/2008
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Thanks for your help. FYI-- we are enjoying the cherry stowleaf table we ordered for the breakfast nook.
Diane Corwin
WV , 2/13/2008
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Hi Linse,
The bookcase I received came out really nice! Thanks.
Bob
Bob
CO , 12/14/2007
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Dear Linse,
I called and missed you this afternoon, so I’ll leave this e-mail. I would still like to talk to you, however. I spoke with Katie earlier in the day.
We took delivery of our Queen Anne dining room table and chairs, and matching writing desk yesterday. I took off work for the afternoon to meet Gary, so it was all in place when my wife walked in after work, about 5:00 PM. She was thrilled, as I knew she would be. I spent most of the late afternoon looking at it, under it, looking at the detail on the drawers, the table latches, fit, finish, color, and so on. It is a remarkable level of quality, as you promised. And the color and fabric, which you helped us select, are perfect, and they match well with our other things, rug, etc.
Please pass along our good will to the shops involved. They have done some very fine work, and we could not be happier. The high level of craftsmanship is obvi |